HAMILTON ETC
Education
Training
Consulting …That Works !
Your agency lives in a world of outcomes and scarce resources. You’re asked to do more, and to do it better. And, you don't always have the resources to do on your own.
Hamilton ETC can help. I specialize in working with small and medium size agencies.
Agencies like yours.
I can bring —and share—expertise, saving you time and resources. I can help you focus on needs by identifying what is actually important, what you already do well---and where you might use different processes to become more effective. And, I’ll support your staff members to maintain what’s been put into place.
Whether you need skill and expertise in:
Quality Assurance Audits & Planning
Privacy Assessments & Planning
Chart/Record Audits
Policy & Programme Development
Board Member Training
Accreditation Preparation Support
Accessibility training
Meeting AODA requirements in a meaningful way and more
Workplace Harassment/Workplace Violence Programmes
Long Term Care Home PSW Training, including
Professionalism
Team Skills
Communication
Dementia
Mental Health
Palliation
Strategic Planning & Implementation
Hamilton ETC can help.
EFFECTIVE
TIMELY
CREATIVE
You need services that give you the results you need, when you need them. Hamilton ETC focuses on solutions that work, identifying processes that are effective in small to medium sized organizations...and that won’t break the bank.
Small organizations don’t have the resources to expand to meet the accountability expectations of others. Yet, you need to know—as well as prove that you’re doing the right things in the right way---without exhausting your staff members. I can offer creative ways of addressing quality and operational challenges that are both effective and doable.
From initial consultation to final results, I can help you make steady progress toward your goals. Together. we’ll identify milestones relative to the project so staff members (and others) can see the progress as we move toward the overall goal.
EXPERIENCED
TACTICAL
COST-EFFECTIVE
I have over 40 years’ experience in the human service, long term care and community support sectors.. Some of my major projects can be found here .
I focus on identifying what you need and responding to those needs using the most cost effective approach. This may include coaching one or more staff members to address the issue, working with you to identify solutions or providing options for the issue at hand. I’ll work with you to identify the most effective approach.
I offer tailor–made solutions, not a “one size fits none” response. Using a tactical approach to needs assessment, I’ll work with you to identify the key components of the assessment---what matters most/what will make the most impact. From there, I’ll work with you to assess what needs to be addressed now, what can be done next, what’s already being done well and what does not need to be done at all. Finally, I can develop and help you implement a plan to get you there. The extent of the collaboration we do is totally up to you.
SERVICES
Your Strategic Partner
QUALITY ASSURANCE AUDITS & PLANNING
Expert Guidance
I can help by working with you to identify key aspects of your service and the critical activities that support quality service. From that, I can work with you to develop measures and processes to use those measures to ensure that you know what needs work and what is just fine.
CHART/RECORD AUDITS
Measuring What You Do Well
Can your staff access the information they need…when they need it? Is your documentation useful to those who need it? I can assess your current status, devise and help you implement policies and processes that will help make your documentation easier to create, use and maintain.
PRIVACY ASSESSMENTS & PLANNING
A Comprehensive Approach
From client service to personnel supervision, ensuring privacy and confidentiality are important. That said, you don’t need another layer of process to ensure that these goals are met. I can help you incorporate privacy training and assessment into your existing processes; saving you time as well as ensuring staff members understand its importance.
POLICY & PROGRAMME DEVELOPMENT
Functional & Relevant
The best policies are those developed before you need them. From staff handbooks to policy & procedure manuals, I can work with you to identify gaps in current materials. I can also generate the best content and recommend a format to support their use
ACCREDITATION PREPARATION SUPPORT
Showing What You Really Do
Despite the accreditation process you undertake, you need to review what you do and how you do it. From identifying Leading Practises to gaps in framework/service, I can help you prepare for accreditation.
ACCESSIBILITY TRAINING
Effective & Straightforward
As a home support/health care provider, accessibility is familiar territory. You need to meet AODA requirements, but really don’t benefit from the basic training retailers and others require. I provide training sessions that meet the AODA requirements, but without wasting your staff members time on things they already know.
WORKPLACE HARASSMENT/WORKPLACE VIOLENCE PROGRAMMES
Expert Guidance
From mandatory training to response protocols with specific situations and clients, I can assist you to develop processes tailored to your specific needs (off-site service, higher-risk environments, etc.)
TRAINING THAT WORKS
Skilled Front-Line Caregivers
Quality client support is what we all strive to attain. I can work with you to create training that is meaningful, addresses issues staff members need and results in tangible positive changes in the work they do.
Whether you need soft skill or condition-specific training, I can work with you to bring it to your staff, in an affordable and accessible format.
STRATEGIC PLANNING & IMPLEMENTATION
Facilitating Goal Attainment
From working with your Board to planning with staff, I can help you identify attainable goals and help set the path to attain them.